Privacy Policy

Maple Haus Manufacturing, LLC ("Maple Haus USA," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, maintain, and protect information when you visit our website (www.maplehaususa.com), submit quote requests, communicate with our engineering and project management teams, or engage our custom architectural millwork, modular casework, and cabinetry manufacturing services (collectively, the "Services").

1. Information We Collect

We collect information you voluntarily provide to us when you interact with our website or submit inquiries:

• Contact & Identification Data: Full name, professional title, business email address, direct phone number, mobile phone number, company name, and project role.
• Project & Technical Specifications: Project locations, architectural blueprints, cabinet schedules, material specifications, takeoff sheets, and scope of work details submitted through our project pricing and quote forms.
• Communications Data: Records of telephone calls, customer support inquiries, SMS exchanges, email correspondence, and meeting notes with our project estimators and technical specialists.
• Technical & Usage Data: IP address, browser type, operating system, pages visited, referral source, and session duration collected automatically via standard server logs and privacy-configured analytics.

2. How We Use Your Information

We use the personal and project information we collect for specific commercial purposes:

• To prepare custom millwork proposals, cost estimates, and value-engineering (VE) alternates.
• To execute, fabricate, and deliver cabinetry orders from our Miami manufacturing facility.
• To coordinate on-site deliveries, trade sequencing, and field verifications with general contractors and site superintendents.
• To send transactional updates regarding drawings, shop approvals, manufacturing timelines, and staging notifications.
• To maintain our business records, enforce agreements, and comply with applicable building codes, legal, and regulatory requirements.

3. Mobile Messaging & SMS Privacy Policy (TCR & Carrier Compliance)

When you consent to receive SMS communications from Maple Haus USA (for example, by submitting your mobile number via our website contact forms, quote request forms, or in direct correspondence with our project teams), your mobile information is used solely for direct business communication, including:

• Project Updates & Estimates: Confirming receipt of architectural drawings, delivering preliminary pricing, and answering estimator inquiries.
• Fabrication & Logistics: Notifying project managers of shop drawing approvals, production staging, and delivery dispatch from our Miami plant.
• Customer Support: Providing direct one-on-one trade assistance and customer service responses.

SMS Opt-Out Instructions (STOP): You can opt out of receiving text messages at any time. Simply reply STOP to any text message received from Maple Haus USA. Upon receiving your STOP request, we will send a single confirmation SMS and remove your mobile number from future outbound messaging.

Customer Support Assistance (HELP): If you experience any issues or need assistance regarding text messaging, reply with the keyword HELP to any text message, call us directly at (305) 307-1770, or email us at customerservice@maplehaususa.com.

Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and service plan. Message frequency varies according to your ongoing project status and inquiries.

4. How Information Is Shared

Maple Haus USA does not sell, rent, or trade your personal information. We share information only under strict conditions:

• Service Providers & Operational Vendors: Trusted business partners who support our operations (e.g., cloud hosting, email delivery, CRM tools, enterprise telephony providers like RingCentral). These vendors are bound by strict confidentiality obligations and are strictly prohibited from using your data for their own marketing purposes.
• Logistics & Delivery Freight: Dedicated freight dispatchers and delivery drivers who require delivery addresses and site superintendent contact details to deliver casework to your construction site.
• Legal & Regulatory Compliance: When required to comply with applicable laws, court orders, subpoenas, or legal processes, or to protect the safety, rights, or property of Maple Haus USA and our clients.

5. Cookies, Analytics, and Tracking Technologies

Our website utilizes standard session cookies and analytical tools, including Google Analytics 4 (GA4), to evaluate aggregate traffic patterns, improve website navigation, and diagnose technical issues. These tools collect non-personally identifiable diagnostic information such as device category, browser type, and operating system.

You can adjust your web browser settings to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect certain interactive features of our website.

6. Data Security and Retention

We implement industry-standard technical, administrative, and physical security measures designed to safeguard your personal data from unauthorized access, destruction, loss, or alteration. All electronic communications and project records are retained only for as long as necessary to fulfill active contractual agreements, satisfy legal and accounting requirements, or resolve disputes.

7. Your Privacy Rights

Depending on your jurisdiction (including rights provided under the California Consumer Privacy Act / CPRA and the Florida Digital Bill of Rights), you have the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Request the correction of inaccurate personal information.
• Request the deletion of your personal information, subject to statutory exceptions (such as maintaining records for ongoing contracts, warranty obligations, or tax compliance).
• Opt out of the sale or sharing of personal information (Maple Haus USA does not sell personal information).

To exercise any of these rights, please contact us at customerservice@maplehaususa.com or call (305) 307-1770. We will verify and process your request within statutory timeframes without discrimination.

8. Children’s Privacy

Our website and commercial millwork services are directed strictly to construction professionals, businesses, and adults over the age of 18. We do not knowingly solicit or collect personal information from children under the age of 16.

9. How to Contact Us

If you have questions, comments, or requests regarding this Privacy Policy, our SMS messaging practices, or our data handling, please reach out directly: